Cosmopoli’French
Last updated: 2/3/2026

Cosmopoli’French (“we”, “us”, or “our”) understands that your privacy is important. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you:

Visit our website

Enrol in our courses

Contact us

Participate in our programs or events

By using our website or services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect two types of information: personal information and non-personal information.

Personal Information

Personal information is information that identifies you as an individual. This may include:

Full name

Email address

Phone number

Mailing address

Date of birth (where required)

Emergency contact details

Payment information

Enrolment and attendance records

For children enrolled in our programs, we may collect personal information from parents or guardians.

We collect personal information when you:

Enrol in a course

Complete a registration form

Make a payment

Contact us via email, phone or website

Subscribe to newsletters

Participate in promotions or events

Non-Personal Information

Non-personal information does not identify you individually. This may include:

Browser type

Device type

IP address

Pages visited

Time spent on our website

This information helps us improve our website and services.

2. Cookies & Website Technologies

Our website may use cookies and similar technologies to enhance user experience.

Cookies are small data files stored on your device that help:

Remember your preferences

Improve website functionality

Analyse website traffic

You can modify your browser settings to decline cookies. However, this may affect some website features.

We may also use third-party services (such as analytics providers) that collect anonymous, aggregated data to help us understand website usage.

3. How We Use Personal Information

We use personal information to:

Process enrolments

Manage classes and attendance

Communicate with students and parents

Process payments

Provide course updates and important notices

Send newsletters or promotional material (you may opt out at any time)

Improve our services

Comply with legal obligations

We may combine information collected online with information collected offline (such as enrolment forms).

We may also de-identify information for statistical or analytical purposes.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share personal information:

With service providers who assist us in operating our business (e.g., payment processors, IT providers)

Where required by law

To protect the rights, safety or property of Cosmopoli’French, our staff or students

All third-party providers engaged by us are required to handle personal information confidentially and securely.

If you interact with third-party platforms (e.g., social media), their privacy policies apply to the information you provide to them.

5. Communications

We may contact you by:

Email

Phone

SMS

Mail

These communications may relate to:

Your enrolment

Class updates

Events

School news

Promotions

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.

Please note that we cannot guarantee the security of information transmitted via email.

6. Security of Personal Information

We take reasonable steps to protect your personal information from:

Loss

Misuse

Unauthorised access

Alteration or disclosure

Access to personal information is limited to authorised staff and service providers who require it to perform their duties.

Despite these safeguards, no method of transmission over the internet is completely secure.

7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.

8. Public Content & Social Media

If you post information publicly on our website or social media platforms (such as comments or reviews), that information becomes publicly visible.

Please avoid sharing sensitive personal information in public forums.

9. Accessing & Correcting Your Information

You have the right to:

Access your personal information

Request corrections

Update your details

Request deletion (where legally permitted)

To do so, please contact us at:

[email protected]

We will respond within a reasonable timeframe.

10. Children’s Privacy

For students under 18 years of age, personal information must be provided by a parent or guardian.

We do not knowingly collect personal information directly from children without parental consent.

If you believe we have collected information without appropriate consent, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Continued use of our website or services constitutes acceptance of any changes.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Cosmopoli’French
[email protected]